Question 1

How do I create my business website?

Accepted Answer

Download the ProxiCall app, create an account, and tap "Add Business". Fill in your business details, choose a theme, and publish. Your website will be live at proxicall.app/your-business-name within minutes.

Question 2

Is ProxiCall really free?

Accepted Answer

Yes! The Free plan includes a professional website, basic analytics, contact form, and menu display — all at no cost, forever. Premium features like additional themes and branding removal are available with paid plans.

Question 3

Can I use my own domain name?

Accepted Answer

O suporte a domínios personalizados está disponível no plano Enterprise. O seu site será alojado em proxicall.app/your-business-name nos planos Gratuito e de Crescimento.

Question 4

How do I upgrade my plan?

Accepted Answer

Go to Settings > Subscription in the app. Choose your desired plan and follow the payment instructions. Your new features will be available immediately.

Question 5

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel anytime from Settings > Subscription. You'll keep access to premium features until the end of your billing period, then your account reverts to Free.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay / Google Pay for in-app purchases.

Question 7

How do I change my website theme?

Accepted Answer

Vai ao painel do teu negócio e toca em "Tema". Os utilizadores gratuitos podem usar o tema predefinido, enquanto os utilizadores de Crescimento e Empresa podem escolher entre 9 temas premium ou criar os seus próprios.

Question 8

Can I add my menu or product list?

Accepted Answer

Yes! Navigate to Content > Menu in your dashboard. You can add categories, items, prices, and photos. Changes appear on your website instantly.

Question 9

How do I post job openings?

Accepted Answer

Go to Content > Jobs and tap "Add Job Posting". Include the job title, description, requirements, and how to apply. Job postings are displayed on your website automatically.

Question 10

My website is not loading

Accepted Answer

First, check if your business is set to "Published" in the app. If yes, try clearing your browser cache or checking with a different browser. If the issue persists, contact support.

Question 11

Analytics are not showing

Accepted Answer

Analytics data is processed in batches and may take up to 24 hours to appear. New websites may take a few days to accumulate meaningful data. Ensure tracking is enabled in Settings.

Question 12

Contact form messages are not arriving

Accepted Answer

Check that your notification settings are enabled and your email is verified. Also check your spam folder. You can view all messages in the app under Inbox.

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